A standard service visit with full safety checks of the boiler & gas installation pipe work is included on all plans. A safety certificate will also be issued by our office detailing the checks for your records.Priority call out 7 days a week, 365 days a year
Our engineers are available Mon - Sun 8:00 - 20:00 (08:00 - 12:00 Bank & Public Holidays) If you need any advice. All repair visits attended under ServiceCare are chargeable but at out standard discounted rates.24-hour customer service help-line
We have a 24 hour reporting line where our advisers will assist you to speak to a qualified engineer who will arrange a priority visit to you if required.Discounts on other services
As a valued client you will receive a genuine 10% off our standard hourly labour rates.A local company, with fully-trained Gas Safe engineers
All our repair engineers are trained to deliver a polite and efficient repair service for you.Unlimited call-outs to the boiler including parts and labour
Internal Pumps, Fans, Circuits Boards, thermistors, diverts, air pressure switches etc are covered. However the main Heat Exchanger is not covered as this would generally be classed as an uneconomical repair (Please see Key Facts and cover terms for all exclusions).Total Peace of Mind for the Boiler
Includes boiler (Please see Key Facts and cover terms for all exclusions).
A cost effective way to get your boiler serviced and gas pipework installation tested every year.
Full access to our 24/7 reporting line and priority engineers available 7 days a week 365 day per year.
All repair visits concerning faults with the boiler are included in this plan.
All repair visits not concerning the boiler (i.e. Radiators Leaking) are chargeable at our discounted standard hourly rates. We do not charge enhanced rates for out of hours visits even if you call us on a Bank or Public Holiday
We cover York, Harrogate, Wetherby, Ripon, Boroughbridge, Thirsk and surrounding Villages.
Yes, we will attend every year and carry out a standard service of the boiler. However, extended service visits and consumable items such as chemicals & gaskets are chargeable.
Yes, pre existing faults and claims in the 1st 28 days of the policy start date will not be upheld. Materials/parts and our standard labour rates less 10% would be applied.
Yes, We can liaise with all parties involved. Any scheduling of appointments can be done directly with the Tenant or Agent if directed to do so.
No, we operate a Priority Repair Service our engineers are available between 8.00am & 8.00pm Monday to Sunday and 8.00am & 12.00 noon on Bank & Public Holidays.
We endeavor to deliver our services within 24 hours 7 days a week 365 days a year. Most visit requests received before 12.00 noon will be carried out on the same day, however later call may be scheduled for the following morning.