Call our Heat Plan Team: 0330 001 1315

Thanks for choosing Heat Plan Cover 1 ServiceCare

You are just a few steps away from selecting a Heat Plan that will put you in control of your families safety & comfort. Please take a few moments to make sure that the plan selected has all the benefits you require.

What we cover in your Cover 1 ServiceCare package.

Annual boiler service/safety checks

A standard service visit with full safety checks of the boiler & gas installation pipe work is included on all plans. A safety certificate will also be issued by our office detailing the checks for your records.

Priority call out 7 days a week, 365 days a year

Our engineers are available Mon - Sun 8:00 - 20:00 (08:00 - 12:00 Bank & Public Holidays) If you need any advice. All repair visits attended under ServiceCare are chargeable but at out standard discounted rates.

24-hour customer service help-line

We have a 24 hour reporting line where our advisers will assist you to speak to a qualified engineer who will arrange a priority visit to you if required.

Discounts on other services

As a valued client you will receive a genuine 10% off our standard hourly labour rates.

A local company, with fully-trained Gas Safe engineers

All our repair engineers are trained to deliver a polite and efficient repair service for you.

Buy now
Cover 1

from£8.25per month

A cost effective way to get your boiler serviced and gas pipework installation tested every year.

Full access to our 24/7 reporting line and priority engineers available 7 days a week 365 day per year.

All repair visits are chargeable at our discounted standard hourly rates. We do not charge enhanced rates for out of hours visits even if you call us on a Bank or Public Holiday

If you have any questions , call our Heat Plan Team on 0330 001 1315

Top Frequently Asked Questions

What area do you cover?

We cover York, Harrogate, Wetherby, Ripon, Boroughbridge, Thirsk and surrounding Villages.

Is the annual service visit included?

Yes, we will attend every year and carry out a standard service of the boiler. However, extended service visits and consumable items such as chemicals & gaskets are chargeable.

Is there any qualifying period?

Yes, pre existing faults and claims in the 1st 28 days of the policy start date will not be upheld. Materials/parts and our standard labour rates less 10% would be applied.

Can I cover my property if it is managed by an Agent?

Yes, We can liaise with all parties involved. Any scheduling of appointments can be done directly with the Tenant or Agent if directed to do so.

Do you attend properties 24 hours a day?

No, we operate a Priority Repair Service our engineers are available between 8.00am & 8.00pm Monday to Sunday and 8.00am & 12.00 noon on Bank & Public Holidays.

How long will I have to wait for a Repair Visit?

We endeavor to deliver our services within 24 hours 7 days a week 365 days a year. Most visit requests received before 12.00 noon will be carried out on the same day, however later call may be scheduled for the following morning.